Refund policy

Refund & Replacement Policy

At Cavaro, we take great care in producing high-quality automotive accessories that are custom-made for specific vehicle makes and models. Each order is prepared based on the vehicle information provided by the customer, which allows us to deliver products designed for proper fitment, comfort, and long-term use.

We understand that issues may occasionally occur, and our refund and replacement policy is designed to provide a clear, fair, and transparent process for every customer. All return, refund, and replacement requests are reviewed individually by our support team.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must meet all of the following conditions:

- The item must be unused.
- The item must not have been installed in the vehicle.
- The item must be clean, undamaged, and in its original condition.
- The item must include all original packaging, accessories, labels, and components.
- The item must not show any signs of wear, installation, alteration, stains, odors, scratches, or other damage.

All return requests must be approved by Cavaro before the item is shipped back. Please do not send any product back without first contacting our support team and receiving return instructions.

To request a return, please contact us at support@cavaro-auto.com and include the following information:

- Your order number
- A brief description of the reason for the return
- Clear photos or videos of the product
- Clear photos of the packaging
- Any additional information that may help us review your request

Once your return request is reviewed, our support team will provide further instructions if the return is approved for shipment back to our warehouse.

Inspection of Returned Items

All returned items are subject to inspection after they are received at our warehouse.

A refund or replacement will only be approved after our team has carefully inspected the item and confirmed that it meets the return eligibility conditions listed above.

If the returned item shows signs of use, installation, damage, alteration, missing parts, missing packaging, or any condition that prevents the item from being resold as new, Cavaro reserves the right to refuse the refund or replacement.

If a return is rejected after inspection, the customer may be responsible for any additional shipping costs required to return the item back to them.

Custom-Made Products and Vehicle Fitment

Cavaro products are made for specific vehicle makes and models. For this reason, it is the customer’s responsibility to provide accurate and complete vehicle information when placing an order.

This may include, but is not limited to:

- Vehicle make
- Vehicle model
- Vehicle year
- Body type or trim, if required
- Any other details requested during the ordering process

If the product does not fit due to incorrect or incomplete vehicle information provided by the customer, the return or replacement request will still be reviewed individually, but approval is not guaranteed.

We strongly recommend that customers carefully check all vehicle details before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive an incorrect item, please contact us at support@cavaro-auto.com within 72 hours of delivery.

Your message must include:

- Your order number
- A clear description of the issue
- Clear photos or videos of the product
- Clear photos of the packaging
- Photos showing any visible damage, defect, or incorrect item details

All damage, defect, and incorrect item claims are reviewed individually. Once the issue is verified by our team, Cavaro may offer one of the following resolutions depending on the specific case:

- A replacement item
- A refund
- A partial refund
- Another suitable solution agreed upon with the customer

Please keep the original packaging until the claim has been fully reviewed. In some cases, packaging photos may be required to verify whether the issue occurred during shipping.

Replacements

If a replacement is approved, Cavaro will provide instructions regarding the next steps. Depending on the case, a replacement may be issued after the original item is returned and inspected, or after the issue has been verified through the required photos, videos, and order details.

Replacement approval is determined on a case-by-case basis.

Refunds

Once your returned item has been received and inspected at our warehouse, we will notify you whether your refund has been approved or rejected.

If the refund is approved, it will be processed to the original payment method used at checkout.

Please note that it may take additional time for your bank, card issuer, or payment provider to process and post the refund to your account. Cavaro is not responsible for delays caused by banks or payment processors.

Original shipping fees, return shipping costs, and any additional shipping-related charges are non-refundable.

Return Shipping

Return shipping costs are the responsibility of the customer in all cases.

This includes returns requested due to a change of mind, incorrect vehicle information provided by the customer, sizing or fitment concerns, or any other return request approved by Cavaro.

We recommend using a trackable shipping service and keeping proof of shipment when returning an item. Cavaro is not responsible for returned items that are lost, delayed, or damaged during return shipping.

Order Cancellations

Production of custom-made orders begins shortly after the order is placed.

If you need to request a cancellation, please contact us as soon as possible at support@cavaro-auto.com.

If production has not yet started, we will review your cancellation request and may be able to cancel the order.

Once production has started, the order can no longer be cancelled.

Non-Returnable Conditions

Items may not be eligible for return, refund, or replacement if:

- The item has been used or installed
- The item has been damaged after delivery
- The item has been altered, modified, washed, cleaned, or repaired
- The item has stains, odors, scratches, or visible signs of wear
- The original packaging, accessories, or components are missing
- The return request was submitted more than 14 days after delivery
- The customer shipped the item back without prior approval from Cavaro
- The product does not fit because incorrect or incomplete vehicle information was provided by the customer

Final Review

Cavaro reserves the right to make the final decision on all return, refund, cancellation, and replacement requests after reviewing the details of each case.

Our goal is to handle every request fairly, transparently, and in accordance with the condition of the product, the information provided at the time of purchase, and the evidence submitted by the customer.

For any questions regarding returns, refunds, replacements, or cancellations, please contact us at:

support@cavaro-auto.com