Shipping policy

Shipping Policy

At Cavaro, our products are custom-made for specific vehicle makes and models. Because each order is produced individually based on the customer’s vehicle information and order details, please allow approximately 12 to 16 days for production and delivery.

This timeframe is an estimate and may vary depending on order volume, production capacity, material availability, destination country, customs processing, and shipping conditions.

By placing an order with Cavaro, you acknowledge and accept that your order is not shipped immediately and requires a production period before dispatch.

Order Processing and Production

All Cavaro products are made to order. Production begins after your order has been placed and the required vehicle details have been provided.

Customers are responsible for providing accurate and complete vehicle information at checkout, including the vehicle make, model, year, and any other required details. Incorrect or incomplete vehicle information may result in production delays, fitment issues, or additional communication before the order can be processed.

Once production has started, the order can no longer be cancelled.

Shipping Partners

To provide reliable domestic and international delivery, we may work with trusted shipping carriers and logistics partners, including but not limited to:

DHL, PostNL, YunExpress, CNE Express, Yanwen Express, China Post, and other regional or international shipping providers.

The shipping carrier used for your order may depend on your destination country, package size, logistics availability, and the most suitable delivery route.

Tracking and Delivery

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking is available for all orders. Please note that tracking updates may take some time to appear after the package has been handed over to the shipping carrier.

Cavaro is not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information provided by the customer, failed delivery attempts, weather conditions, logistics disruptions, or other circumstances beyond our reasonable control.

Customer Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

Cavaro is not responsible for lost, delayed, returned, or misdelivered orders caused by incorrect, incomplete, or outdated address details submitted by the customer.

This includes, but is not limited to:

- Incorrect street address
- Missing apartment, unit, or suite number
- Incorrect postal or ZIP code
- Incorrect city, state, province, or country
- Invalid phone number or contact details
- Refusal of delivery
- Failure to collect the package from the carrier or pickup point

If your order is returned to us due to an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the package, additional shipping charges may apply to resend the package.

Delivery Times

Estimated delivery times may vary depending on the destination country, shipping method, carrier performance, customs processing, and other logistics factors.

Any delivery timeframe provided on our website or in order communications is an estimate only and is not guaranteed unless explicitly stated otherwise.

Please note that international shipments may experience additional delays due to customs inspections, import procedures, public holidays, local carrier delays, or other circumstances outside of Cavaro’s control.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on the destination country and local regulations.

These charges are the responsibility of the customer unless otherwise stated.

Cavaro is not responsible for customs duties, import taxes, or other fees charged by local authorities, customs offices, or shipping carriers.

We recommend that customers check their local import regulations before placing an order.

Lost, Delayed, or Returned Packages

If your package appears to be delayed, we recommend first checking the tracking information provided in your shipping confirmation email.

If the tracking has not updated for an extended period, please contact us at support@cavaro-auto.com, and our support team will help review the situation with the available tracking information.

Cavaro is not responsible for packages that are delayed due to customs processing, carrier delays, incorrect shipping details, failed delivery attempts, or circumstances beyond our control.

If a package is returned to Cavaro, we will review the reason for return. Additional shipping fees may be required to resend the order.

Damaged Packages

If your package arrives damaged, please contact us at support@cavaro-auto.com within 72 hours of delivery.

Your message should include:

- Your order number
- Clear photos or videos of the product
- Clear photos of the damaged packaging
- A brief description of the issue

Please keep the original packaging until the claim has been reviewed. Packaging photos may be required to determine whether the damage occurred during shipping.

Contact Information

For any questions regarding shipping, delivery, tracking, or customs, please contact us at:

support@cavaro-auto.com